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Delivery Information

Christmas Delivery Schedule

Our last order date for Christmas delivery will be shown at the appropriate time in December. All in-stock items ordered before 12.30pm on that day will be despatched for delivery before Christmas Day.

* Note that orders to Channel Islands, Northern Ireland, Isle of Man, Scilly Isles, Orkney and Shetland Islands, some Western Isles, remote parts of Northern Scotland and mainland Europe have longer transit times and are not guaranteed for Next Day delivery

Free Mainland UK Delivery on Orders Over £50

Not in a hurry? Enjoy our FREE 4 working day delivery.

We can deliver free of charge in 4 working days (within Mainland UK only) if your order is for £50 or more. You will able to select this option as you check out. Please note that free delivery is not available for orders that contain large items.

Please note we cannot delivery to PO Boxes.

Delivery Pricing

Please note: Some items may require a signature upon delivery. Whilst we can ensure your order is despatched on time, we are unable to guarantee the delivery of any order.

The following applies to all mainland UK postal addresses

Delivery Options

Order under £50

Orders of £50 and over

Large Items

Next Working Day
Order by 2.30pm weekdays only.

£4.99

£4.99

N/A

3-4 Working Days

£3.25

Free

N/A

Delivery within 2 working days by courier - Order by 1pm

see below

Courier Delivery Charges

The following courier delivery services are available for most product items (not to all postcode areas):

  • Delivery before 9am is available for £22.95
  • Delivery before 10:30am is available for £15.95
  • Delivery before Noon is available for £11.95
  • Afternoon delivery (12pm onwards) is available for £11.95

Orders must be placed before 1pm on a business day.  The charge for this service will depend on the delivery address; please call 0333 700 1966 for information and to request a quotation.

Additional Charges

Some of our products are too small for our regular couriers and therefore we may not accept your request for this service.

Others may be too large (ie Bulk purchases) and so we may use TNT, Interlink or DHL to deliver your order. This will cost £12.50 for delivery per 10 Kgs or any part thereof. This service can take up to 48 hours and is not available on Saturdays, Sundays or for timed deliveries.

Items may be subject to a surcharge, dependent on size, weight and location.  In these instances, delivery prices may not be stated on the product page and you will have to contact us by email or phone before despatching.

Standard Next Day Delivery applies to Mainland UK addresses and delivery times using this service are usually between 8am and 6pm via our chosen carrier(s)

In the event that we have any problems processing your order then despatch of goods may be delayed; we will always endeavour to contact you to advise of any such issues.

Please note; whilst we can ensure your order is despatched on time, we are unable to guarantee the delivery of any order.

** Orders to Northern Ireland, Isle of Man, Scilly Isles, Orkney and Shetland Islands, some Western Isles and remote parts of Northern Scotland have longer transit times and are not guaranteed for Next Day delivery

What If an Item on My Order is Out of Stock at the Time My Order Is Processed?

If any part of your order is not available for immediate despatch, during the checkout process you will have the option to despatch the available items immediately*, and despatch the remainder of your order when they become available, or you can choose to wait until all the items are available and we will despatch them in one consignment. If you choose to split the order we will despatch the available items in accordance with the delivery service you request, and the remaining items from your order will follow when they become available (at no extra cost). We will contact you before despatching any additional out of stock items.

* Orders that contain 'when bought with' items can only be despatched once everything in the order is in stock; if you need in stock items in a hurry please place a separate order for those products.

For confirmation on stock availability prior to order placement please call us on 0333 700 1966.

Overseas Deliveries

We are able to ship to most addresses outside the United Kingdom. Please contact us for information and pricing.

About Our Carriers, Packing and Packaging

Following customer feedback we use any one of the following couriers Royal Mail and Parcelforce, Interlink, DHL and TNT for most of our consignments including large and oversized items.

We always endeavour to ensure that your parcel arrives safely and in a timely manner. We take particular care to ensure that goods are well packaged and attempt to use recycled packaging and/or biodegradable materials wherever we can.