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Ordering Information

How Can I Track My Order Once It's Been Despatched?

If your order has been despatched, you should have received an email from us giving you your tracking number if appropriate, (if you can't see your email, check your spam filter, they sometimes get caught in there!) Once you have your tracking number you can use the links below for the appropriate courier.

How Can I Cancel My Order?

You can cancel your order before your order has been released to our warehouse by contacting us via email or telephone. However, there may be demands on our time during which we may not be able to respond to your request. Therefore, you must make all reasonable effort to contact us at least by 12.00pm on the day of ordering/despatch.

How Can I Change My Order?

You can remove an item from your order up until your order has been released to our warehouse. Unfortunately, you are not currently able to change an item on your order via our website. If you wish to change an item on your order for something else, you will need to call contact us by email or telephone.

I Have an Order on Backorder, when will I receive it?

It is not always possible to obtain a date from our suppliers but as soon as we know you will be advised. If you would like us to try and obtain a date from our suppliers, please use the contact form (it may take us time to obtain this information so we will not be able to respond to you straight away but we will be in touch).

I Would Like to Know If a Product Is in Stock

The table below explains our stock indication notation.

In stock

This product is in stock and is available for despatch in our normal delivery timescales.

Out of stock

This product is on order and we are awaiting delivery from our supplier. This usually takes around 10 days but sometimes longer. If you require this product please contact us and we will add you to our back-order list and will contact you once we have the product ready for despatch.

If you have any questions about product stock, please contact us.